Western Governors University (WGU) DTAN3100 D491 Introduction to Analytics Practice Exam

Question: 1 / 400

What data is required to improve patient satisfaction and retention for a healthcare provider?

Number of healthcare providers

Patient feedback survey results

To improve patient satisfaction and retention for a healthcare provider, patient feedback survey results are essential. These survey results provide direct insights from patients regarding their experiences, preferences, and areas for improvement. By analyzing this feedback, healthcare providers can identify specific issues that may affect patient satisfaction, such as wait times, quality of care, communication with staff, and overall patient experience.

Collecting and evaluating patient feedback allows healthcare providers to make data-driven decisions to enhance their services, address concerns, and ultimately foster a more satisfying and personalized healthcare experience. This leads to stronger patient-provider relationships, higher retention rates, and potentially improved health outcomes, as patients who feel satisfied with their care are more likely to return and recommend the provider to others.

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Financial records of the healthcare provider

Demographic data of the patients

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